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Privacy Policy

Introduction

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At MOS Energy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure its protection in accordance with UK legal requirements, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

 

Information We Collect

  1. Personal Information:

    • Name

    • Email address

    • Phone number

    • Postal address

  2. Technical Information:

    • IP address

    • Browser type

    • Operating system

    • Referring website addresses

  3. Usage Information:

    • Pages visited

    • Time spent on our site

    • Clicks and interactions

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How We Use Your Information

  1. Service Provision:

    • Process applications for energy grants and upgrades.

    • Provide customer support and respond to inquiries.

    • Deliver services you request.

  2. Communication:

    • Send updates, newsletters, and promotional materials.

    • Notify you of changes to our services or policies.

  3. Improvement and Analysis:

    • Analyze usage patterns to improve our website and services.

    • Conduct market research and surveys.

Legal Basis for Processing

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We process your personal information based on the following legal grounds:

  • Consent: Where you have given explicit consent.

  • Contractual Necessity: To fulfill our contractual obligations to you.

  • Legal Obligation: To comply with legal requirements.

  • Legitimate Interests: To pursue our legitimate interests in improving our services and communications.

Information Sharing

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We do not sell or trade your personal information. We may share your information with trusted third parties to:

  • Perform services on our behalf.

  • Comply with legal obligations.

  • Protect the rights and safety of our users and the public.

 

Data Security

We implement robust security measures to protect your information, including encryption, firewalls, and secure server environments. Despite our efforts, no data transmission over the internet is entirely secure, so we cannot guarantee absolute security.

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Your Rights​ Under the GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Object to or restrict the processing of your data.

  • Withdraw consent at any time (where consent is the legal basis for processing).

  • Data portability, allowing you to obtain and reuse your personal data across different services.

To exercise these rights, please contact us at info@mosenergy.co.uk.

 

Cookies

Our website uses cookies to enhance user experience, analyze site usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

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Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@mosenergy.co.uk
Phone: 07551167811
Address: Suite 4 Second Floor Honeycomb, 7 - 15 Edmund Street, Liverpool, Merseyside, United Kingdom, L3 9NG

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